How your business can benefit from CRM phone system integration
Your business phone system is a powerful communication tool that is the foundation of your organization. For most businesses, it is an essential part of the sales, marketing, and customer service process, the 'lifeblood' of every organization. Technology is finally to the point where you can give your sales and customer service team all of the information within your organization when they need it most. When they are interacting with your prospect or client.
Rather than your sales or sales or customer service team having to juggle searching through software, taking notes, and reading notes with maintaining a conversation, technology is finally available that automatically gives your team the information they need when they need it most, without any effort on their part. With CRM phone system integration, prospect and customer history and information is automatically served to your sales and customer service team as they are speaking with that person through your business phone system. They can then focus on what matters most, closing the deal, and keeping your customers happy.
Customer Relationship Management (CRM) Integration with your business phone system
Customer Relationship Management (CRM) applications use data analysis about a prospect or customer’s interactions with a company to streamline the sales process or improve business relationships with customers. When combined with cloud phone systems or cloud call center solutions, they can put valuable CRM reports and sales funnel data into the hands of your sales resulting in several benefits, including:
- Real-time calling data – Rather than your sales team logging call data, call information is automatically logged to the appropriate record
- Closed-loop analytics – Provide your sales team with access to CRM reports and sales funnel data to make sales having higher revenue and conversion rates.
- A better customer experience – A sales agent can access a prospect’s or customer’s profile as they are making the sale so that they can focus on closing the deal rather than collecting information.
- Increased efficiency and productivity – Free up your sales team’s time to focus on selling by automating the grunt work of looking up and logging customer information.
- Better management of the customer process – Cloud phone system CRM integrations can give managers key metrics for each individual agent such as the number of calls take per day, the number of hang-ups, the average wait time, and much more.
By integrating your CRM application with your business phone system, you can create a customized business phone solution that gives your sales and customer service teams the tools that they need to do their best work. The end result is the possibility of realizing the benefits listed above within your business.
CRM phone system integration and Telesupply
When it comes time to integrate your applications with your business phone system, Telesupply is the best choice for several reasons. Specifically:
- We have over 28 years of professional experience working with business phone systems.
- While we have our own business phone solution, we also provide consulting services, presenting you with the best brand-agnostic solution to your business problem.
- We are focused on the business phone system needs of businesses throughout Southern California.
- Our mission is clear, simple, and reliable business phone systems and services.
A lot more than just CRM phone system integration
While CRM phone system integration is one of the more popular application integrations, it is by no means the only application integration. There is also email application integration and call-center application integration. Telesupply can help you with not only your CRM phone system integration but also most application integrations with your business phone system. Contact us today to discuss your CRM phone system integration or application integration needs.
CRM Phone System Integration and Popular Application Integrations
Your cloud phone system from Telesupply integrates with not only CRM integrations, but also a range of 3rd party applications. One of the most popular CRM phone system integrations is with Salesforce CRM.
Salesforce.com Communicator™ with Integrated Call Handling and CRM Integration
The Telesupply Salesforce.com Communicator provides close integration between the Telesupply IP phone system and the Salesforce.com CRM application suite. You can have full call control from within a Salesforce.com contact record, including click-to-dial from the CRM record, Hold, Park, Transfer, call notes and call log. This application also provides Salesforce.com screen pops for inbound calls with known account information displayed. Agents can communicate quickly and effectively directly from Salesforce.com and conveniently capture call information to boost response times and the quality of customer service a company provides.
Popular application integrations with Telesupply business phone systems include:
Outlook Communicator™ Unified Communications and Call Control
With Telesupply Outlook Communicator your Telesupply IP phone system can be closely integrated with Microsoft Outlook™. You have full call control and can phone your contacts directly from Outlook. This product conveniently synchronizes Presence with your Outlook calendar, allowing it to be changed directly from Outlook. These features bring tighter integration between the Telesupply UC platform and the Microsoft messaging platform.
Microsoft Exchange Communicator™ Boost Agent Productivity with Integrated Call Controls
MS Exchange® integration via MS Exchange Communicator (MSEC) allows MX users to have their voice mails and faxes automatically delivered and synchronized to their email client on Windows based PCs. When a user reads or deletes the email message on their PC, the voice mail / fax message state on the MX system will reflect the change.
MSEC 2.0 and later supports integration with MS Exchange 2010 SP1 and later, as well as MS Exchange Online. The MSEC application must be installed on a host PC running Windows XP Pro or later (machine must be able to join Domain). The MX system must be running Release 9.0 or later.
Benefits of Working with TeleSupply
- We sell business telecommunications customized to your needs. If you need a phone, we can sell that to you as well.
- When you buy from us, you get 28+ years of knowledge, experience, and training.
- While telecommunications is global, our service is local
- 28+ years of business telecommunications consultation, sales, installation, service, and training.
Don’t take our word for it, see what our clients say…
EXPERIENCE AND SHARPENED SKILLS
Telesupply brings the experience and sharpened skills together with today's technologies helping businesses to reduce costs, increase productivity from their team, and even make companies more competitive in their industry. Telesupply delivers high value to their customers through their team providing excellent service and positive business solutions.
Regional Sales Director West
RELIABLE AND EFFICIENTWe have worked with TeleSupply for several years now. They are reliable and efficient. We used them for a big project when we moved into our new facility to create a computer room and run drops in all the new offices. Definitely recommended! Flor Lazcano
SYSTEM HAS BEEN FLAWLESSWe have had a 6 phone business system with Telesupply for the past 3 years. The system has been flawless. The tech support at Telesupply has been great. Whenever we needed them, they have been prompt and efficient. Another great plus for me is that they are a local company and they can response on-site if needed.So far we have not needed them to come to our office. They can take care of most problems from their central office. Emanuel Grain
Telesupply realizes that there are a plethora of Customer Relationship Management Softwares on the market. We have a software license that allows the integration of the majority of the CRM software out there. While we are confident that we can integrate, we always have to check to make sure that our cloud phone system will be a smooth transition with your particular software. Let Telesupply know what CRM that you currently use and we will be happy to check our resources and see what needs to be done to properly integrate.
Salesforce dominates the CRM space today with a 19% market share. Zultys our underlying technology operating system sees this as crucial to the overall user experience and for that reason they created a robust integration to SalesForce. If your company utilizes SalesForce, rest assured, we are fully compatible. Matter of fact, you are able to log into to our phone system through your SalesForce. Please contact us and we can send you a video of just how easy SalesForce integrates with our cloud phone system product offering.
After we have determined that our cloud phone system is compatible with your CRM, there are many benefits to utilizing Telesupply Cloud. One of the main features is ‘screen-pops’. This allows us to pop up the account of your customer through your CRM based on the inbound caller ID. This saves time and the ability to have to look up your customer. Once they call in with Telesupply integration, it can do it for you.
Microsoft Outlook accounts for 9% of all email opens. That being said we made sure that our technology is 100% compatible. We always say that our cloud phone system technology was made for Outlook. You can see the presence of your co-workers in Microsoft Outlook before you send an email. You can immediately hover over a contact and start a chat or to make a call, all from Outlook. We can’t wait to integrate Outlook for your organization and make day to day operations much simpler and easier.