Your business phone system is a powerful communication tool that is the foundation of your organization.  For most businesses, it is an essential part of the sales, marketing, and customer service process, the 'lifeblood' of every organization.  Technology is finally to the point where you can give your sales and customer service team all of the information within your organization when they need it most.  When they are interacting with your prospect or client.

Rather than your sales or sales or customer service team having to juggle searching through software, taking notes, and reading notes with maintaining a conversation, technology is finally available that automatically gives your team the information they need when they need it most, without any effort on their part.  With CRM phone system integration, prospect and customer history and information is automatically served to your sales and customer service team as they are speaking with that person through your business phone system.  They can then focus on what matters most, closing the deal, and keeping your customers happy.

Customer Relationship Management (CRM) Integration with your business phone system

Customer Relationship Management (CRM) applications use data analysis about a prospect or customer’s interactions with a company to streamline the sales process or improve business relationships with customers. When combined with cloud phone systems or cloud call center solutions, they can put valuable CRM reports and sales funnel data into the hands of your sales resulting in several benefits, including:

• Real-time calling data – Rather than your sales team logging call data, call information is automatically logged to the appropriate record
• Closed-loop analytics – Provide your sales team with access to CRM reports and sales funnel data to make sales having higher revenue and conversion rates.
• A better customer experience – A sales agent can access a prospect’s or customer’s profile as they are making the sale so that they can focus on closing the deal rather than collecting information.
• Increased efficiency and productivity – Free up your sales team’s time to focus on selling by automating the grunt work of looking up and logging customer information.
• Better management of the customer process – Cloud phone system CRM integrations can give managers key metrics for each individual agent such as the number of calls take per day, the number of hang-ups, the average wait time, and much more.

By integrating your CRM application with your business phone system, you can create a customized business phone solution that gives your sales and customer service teams the tools that they need to do their best work.  The end result is the possibility of realizing the benefits listed above within your business.

CRM phone system integration and Telesupply

When it comes time to integrate your applications with your business phone system, Telesupply is the best choice for several reasons.  Specifically:

• We have over 28 years of professional experience working with business phone systems.
• While we have our own business phone solution, we also provide consulting services, presenting you with the best brand-agnostic solution to your business problem.
• We are focused on the business phone system needs of businesses throughout Southern California.
• Our mission is clear, simple, and reliable business phone systems and services.

A lot more than just CRM phone system integration

While CRM phone system integration is one of the more popular application integrations, it is by no means the only application integration.  There is also email application integration and call-center application integration.  Telesupply can help you with not only your CRM phone system integration but also most application integrations with your business phone system.  Contact us today to discuss your CRM phone system integration or application integration needs.