Being a business owner requires you to wear many different hats. You need to help drive business profits, manage your employees, and ensure your technology is working at all times. Any interruption in your technology pulls your attention away from the growth of your business. That is why at Telesupply, we supply high-quality telephones to ensure you never need to worry about your communications. We understand that when our clients’ businesses succeed, we do as well. We offer services and solutions that will empower your workforce, either in the office or remote.
Our Unified Communications (UC) solution empowers your remote workforce and gives them access to all of the tools and resources they need to be successful. Our UC solution includes the following features:
- Voice & Telephony – desktop, mobile, pc-based telephony
- Conferencing – audio, video, and web conferencing
- Messaging – voicemail, email, and unified messaging
Our UC application, the Zultys Advanced Communicator (ZAC) app, incorporates all of the interoffice communication features and unites them into an easy collaboration tool. This app is a critical tool for the success of your remote employees as it allows them to stay connected to their team and hold video conferences quickly and efficiently. Additionally, the ZAC app allows your employees to easily share files which supports quality collaboration.
The ZAC app integrates seamlessly with our contact center solution, which will optimize operations and handle customer calls efficiently. With the market being extremely tight due to the COVID-19 pandemic, keeping your customers happy is integral to the success of your business. Additionally, any missed call could be a lost sale, which is something that your company cannot afford.
INTEGRATED CONTACT CENTER
With our Integrated Contact Center (ICC), you can view real-time call statistics, and supervisors can set up alerts based on your specific criteria. Additionally, if a high priority customer is waiting in the call queue, you can move that call to a higher position in the queue. The control you gain over your communications is critically important to the continued success of your company.
At Telesupply, we want to support your communication efforts by providing your business with the tools to be successful. Our goal is to ensure your business’s success, as that translates to our success. We will work diligently to ensure that your communication technology works for you. Contact us today to learn more about our solutions and the benefits they will impart to your company.